Customer care

Delivery & Returns

We want your LULLI shopping experience to be simple and enjoyable. Below you’ll find everything you need to know about shipping, delivery and returns.

Shipping Rates

  • Flat-rate shipping: $25
  • Free shipping on orders over $200
  • Express delivery via FedEx or DHL

Duties & Taxes

For orders shipped to the United States, Canada, the United Kingdom, Europe, Mexico, Brazil and Panama, all customs-clearance fees, import duties and taxes are included in the amount paid at checkout. You will not be asked to pay any additional fees upon delivery.

For all other destinations, local customs duties, taxes or additional fees may apply. These charges are determined by the destination country, are the customer’s responsibility and cannot be estimated in advance.

Processing & Delivery Times

IN-STOCK ITEMS In-stock items are typically dispatched within 24 hours, excluding weekends and holidays. After dispatch, delivery usually takes 2–5 business days.

MADE TO ORDER ITEMS Our made-to-order pieces are created especially for you. Please allow 7–14 business days for production before dispatch.

CUSTOM-MADE ITEMS Custom-made pieces may require up to 21 business days for production before dispatch.

Every LULLI piece is carefully crafted at our factory in Tel Aviv, Israel, with close attention to quality, fit and detail.

Need Your Order for a Special Event?

If you need your order by a specific date, please email us at sales@lullidancewear.com before placing your order. We’ll be happy to check whether your items can arrive on time.

Returns

Eligible in-stock items may be returned within 30 days of delivery.

  • Unworn and unused
  • In its original condition
  • Returned with all original tags attached
  • Returned in its original packaging

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Made-to-order items
  • Custom-made items
  • Tights
  • Dance belts
  • Undergarments

Incorrect Addresses & Unclaimed Packages

Please check that your shipping address is complete, accurate and up to date before placing your order. We also recommend ensuring that someone is available to receive or collect the package.

If a package is returned to us because the address was incorrect or could not be located, or because the package was not claimed, the customer will be responsible for the additional reshipping cost.

If the package is returned because of an error on our part, we will resend it at no additional charge.

Order Cancellations

In the event of a pricing error or another issue that prevents us from fulfilling an order, LULLI reserves the right to cancel the order and provide a full refund.

Please Note

Processing and delivery times are estimates and may vary due to the destination, weekends, holidays or circumstances beyond our control.

We’ll always do our best to prepare and ship your LULLI order as quickly as possible.

Still need help? Contact our team.